This Refund and Cancellation Policy outlines the conditions and procedures under which users may request refunds and cancellations for services provided by Cricket King through our website and mobile application.
1. Eligibility for Refunds
Refunds will be considered under the following circumstances:
- Technical Issues: If there are any technical errors that impact the gameplay experience.
- Unauthorized Charges: If charges are incurred due to security breaches or unauthorized transactions.
2. Requesting a Refund
To request a refund, users must submit a request via the designated section on our website or mobile app within 7 days of the transaction. Please provide the following details:
- Transaction ID
- Reason for refund request
3. Refund Processing Time
Refund requests will be processed within 14 working days after verification. Refunds will be issued to the original payment method.
4. Exclusions
Certain fees are non-refundable, including:
- Contest Entry Fees: Once a contest has begun, entry fees cannot be refunded.
- Fees for Services Rendered: Any charges for services that have already been completed are non-refundable.
5. Refund Method
Refunds will be processed to the original payment method used for the transaction. Users will receive a confirmation once the refund has been completed.
6. User Responsibilities
Users are responsible for providing accurate account details to avoid any issues with processing refunds. Any discrepancies due to incorrect details may result in delays in the refund process.
7. Contact Information
For any questions or concerns regarding refunds or cancellations, please contact us at:
Email: cricket@cricketking.com